Our process is a commitment to our customers to exceed their existing pharmacy experience. We want to be better, faster, and more affordable. We want to do this without sacrificing quality or care, and we are making a commitment to get it done, for you.
“We Do All the Work” Commitment
Here at mailmyprescriptions.com, it is our commitment to do “all of the work” for you to facilitate your order at no additional cost. What does this mean? Well, after you check your price online or call for a quote, if you decide to place an order for a prescription drug we will initiate a prescription request from your physician(s). If there are any issues facilitating the receipt of those prescriptions to our pharmacy service, we will contact you to get your assistance if necessary, or at least provide updates.
Either way, our commitment to you is that, from the time you place your order to the time you receive your order(s) in the mail, you do not have to do any work. If you are ever dissatisfied with our service, please do not hesitate to contact us.
Service Level Commitment
Our Service Level Commitment begins when we receive all of the prescriptions relating to an order from your physician or healthcare provider *. Upon receipt of the prescription(s) from the physician(s) or health care professional(s), the Service Level Commitment remains in place until the shipment is received by USPS. Our commitment is to have it on the USPS truck within three (3) business days (unless a drug shortage** affects the order).
All orders will arrive at your door within 5 business days from the date the shipment is received by USPS.
**In the event of a drug shortage, an order may need to be partially dispensed.
***Subject to USPS delivery guarantees. See shipping policy for more details.
*Delays in receipt of prescriptions
If we have trouble receiving all prescriptions necessary for an order within five (5) business days of making the initial prescription request, then we will notify you of the delay. At that time, you may choose to break the order up or attempt to contact your physician or health care professional to request that the missing prescription(s) be provided to us.
In the event mailmyprescriptions.com CANNOT obtain supply from any FDA approved manufacturer of the prescription drug ordered, we will contact you. If the order contains other prescription(s) drugs, we will request permission from you to break the order up into two or more shipments to fulfill the order as soon as possible.
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