Refund Policy

If you have any issues with your order, shipment, or medication, please immediately call the® Pharmacy at (800) 964-9654.

Our refund policy is as follows:

Full Refund

You shall receive a full refund of the drug price, shipping costs, or other fees paid in the following circumstances:

  • If we ship the wrong medication(s);
  • If we ship the medications to the wrong address;
  • If we violate our Service Level Commitment;
  • If we are unable to procure your medication(s) due to a drug shortage; or
  • If we are unable to fulfill your medication(s) due to a natural disaster, an act of terrorism, or other uncontrollable events.

Changes to your order

If you order a medication and at the time of verifying your medication you’re your physician they prescribe a different medication, i.e. a different form, strength, dose, or even an entirely different medication altogether, we will either refund the difference for each medication or, if necessary and with your permission, charge you the current wholesale price for the different medication prescribed by the physician. If you are not satisfied with the new current acquisition costs, we will provide you a full refund of the prescription and cancel the original request.

Undelivered Shipments

  • In the rare event that the carrier loses your shipment and® is not deemed responsible, you must contact the carrier in order for the carrier to cover the cost to replace the medication and the associated shipping fees.
  • If you or someone acting on your behalf provide the wrong shipping address and the package is not delivered to you as a result, then you will not be given a refund and will be responsible for paying for a new prescription drug along with the full cost of shipping and handling. The pharmacy will review a recording or a written or electronic record in order to ensure the shipping address initially provided was the shipping address used by the mail carrier.
  • Refused delivery re-shipments are NOT eligible for any free shipping or fixed-rate shipping promotions.